FAQ

Why book with Bluegrottocapritour?

We know that your time in port is one of the most important parts of your vacation, so we take great shore excursions very seriously. That’s why shore excursions are our only business. We carefully select only the best and comfortable tour And we stand behind the tours we deliver.

How do I book the excursions?

If you know which tours you want to take, you can reserve them directly through our website  just you have to send us 20% as deposit by pay pal

How do I receive my booking confirmation and voucher?

Shortly after you reserve a tour, we will send in the confirmation which will include your tour vouchers as well as instructions about how and when to meet up with your guide for each tour.

How close to the tour departure can I make a reservation?

We require you to make a reservation at least 72 hours in advance but if you forgot you can contact us by whatsapp or @ us 12 hours before the tour start.

What do the tours include?

The tours include transportation according to the itinerary, guides, and entrance fees as indicated in the individual tour descriptions.

What should I wear?

While the specific recommended attire is described in the individual tour descriptions. travelers should always wear comfortable shoes and use sunscreen. a sun hat and sunglasses in locations with ample sun.

Where do I go to start my tour?

Your booking confirmation will contain clear instructions on where and when to go to start each of your tours. It will also include instructions on what to do in the very unlikely event. that you encounter difficulties in.

What is your cancellation policy?

With very few exceptions, you can cancel a tour up to 7 days in advance of tour departure and receive a full refund. The few exceptions to this rule are clearly noted in the tour description. If you would like to cancel a tour, simply give us a call during regular business hours, and we will be happy to assist you. Once you are within the 7 day tour departure window, the tour becomes non-refundable. This is because our operators have set aside space to accommodate your request and will often not be able to fill that space with another customer so close to departure.

Will you refund my money if I miss my tour because the ship is late or cannot make it into port?

Yes. You will receive a full refund for your tour if you cannot make a tour departure due to a ship delay or a missed port call. You will of course also receive a full refund if weather or an equipment problem prevents the tour operator from delivering the tour. Simply let us know within two weeks of date of the tour, and we will issue a full refund.

How do I make changes to my tour reservations?

If you need to make changes to your reservation or to cancel a tour, please contact us by @.

Are children’s prices available?

Yes. Many of our tours offer children’s prices for children under the age of 8 years. Toddlers aged 2 and younger sitting on a parent’s lap (not occupying a seat), are not charged for most tours. Please see the individual tour descriptions for specifics on pricing.

Are there any age restrictions on tours?

For most tours, there is no minimum age for children as long as they are accompanied by a parent or guardian. Guests under the age of 18 years are not permitted to participate without a parent or guardian.

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